Refund Policy

Thank you for enrolling in courses at FX Labs Academy. We are committed to ensuring satisfaction with our educational offerings. This policy outlines the circumstances under which FX Labs Academy may issue a refund.

Overview

Our refund policy is designed to provide a clear understanding of your rights and responsibilities regarding refunds after purchasing our courses or services.

Eligibility for a Refund

30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for all courses purchased on our platform. If you are not satisfied with the course and have not completed a significant portion of it, you may request a refund within 30 days of purchase.

Non-Completion of Course: If you request a refund and have completed less than 30% of the course, your refund will be processed without any questions. If more than 30% of the course has been completed, refunds will be considered on a case-by-case basis.

Course Access and Technical Issues: If you are unable to access the course due to technical problems that cannot be resolved by our support team, you will be eligible for a full refund.

Course Cancellation: If a course is canceled by FX Labs Academy for any reason, participants will receive a full refund.

Duplicate Charges: In the event of a billing error or duplicate billing, FX Labs Academy will issue a full refund of the duplicate charge within 14 days of notification.

Non-refundable Circumstances

Subscription Services: Refunds for subscription services, such as monthly or annual memberships, are generally not available unless statutory laws specify otherwise.

Purchased Course Materials: Any downloadable or consumable course materials purchased and accessed are not eligible for a refund.

Special Promotional Courses: Courses purchased during special promotions, identified at the time of purchase as non-refundable, will not be eligible for a refund.

Process for Requesting a Refund

To request a refund, please follow these steps:

Contact Support: Reach out to our support team via email at support@fxlabsacademy.com or through the contact form on our website. Please include the details of the course and the reason for requesting a refund.

Review Process: Our support team will review your request to ensure it meets the eligibility criteria. This process typically takes 3-5 business days.

Refund Issuance: If your refund request is approved, the refund will be processed back to the original method of payment within 7-10 business days.

Changes to Refund Policy

FX Labs Academy reserves the right to revise this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review our refund policy periodically.

Questions

If you have any questions or concerns about our refund policy, please contact us at support@fxlabs.org. We are here to assist you and ensure your experience with FX Labs Academy is exceptional.